PRIVACY & SECURITY POLICY

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.

Sweet Carrot & Co is committed to safeguarding your personal information and will always handle your personal information securely and carefully. We are committed to complying with all applicable Australian Privacy Laws and takes measures, so our Team are aware of their obligations. The following should give you a greater understanding of how we collect and use customer information.

1. Which information do we collect?

The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include your name, address, phone email date of birth, gender, merchandise information (purchases, orders etc), a method of payment. 

We do not store your credit card details in any way.

2. How we collect it?

The information we collect is in most cases supplied directly by you at www.sweetcarrotandco.com.au, for example, the details you provide us when you place an order, open an account, subscribe to our emails, submit an enquiry, or provide feedback to us.

Outside of information that you provide on our website we also receive and store certain types of information through the use of Cookies, when you interact with www.sweetcarrotandco.com.au Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable or to warn you when cookies are used.

- SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

3. Why we collect it?

We collect information for a number of reasons, including: to deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with an excellent customer experience.

4. Who we share it with?

We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform parts of our service delivery – for example, organisations such as major delivery companies, mail houses, third party fulfilment contractors, independent review companies and appropriate authorities that deal with suspected fraud etc. We will ensure that these third parties undertake to protect your privacy.

5. DIRECT MARKETING

If you do not wish to be contacted by us or about marketing, special offers or other contacts, please contact us or unsubscribe from our mailing list.